News

Feefo awards platinum status to holidaycottages.co.uk for third consecutive year

28/01/2022
Written by Sam Thomas

We are always working hard on making sure we provide a quality service for our guests; that's why we're thrilled that our flagship brand, holidaycottages.co.uk, has received a Feefo Platinum Trusted Service award for the third consecutive year.

Since 2014, Feefo, a leading global customer review platform, has rewarded those businesses who go the extra mile and deliver outstanding experiences and services to their customer base. The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to exceptional customer service.

Feefo only awards platinum status to businesses who achieve a Gold Standard for 3 years running. A Gold Trusted Service award is attained by receiving at least 50 reviews with a Feefo average service rating between 4.5 and 4.9 in a full calendar year.

In 2021, we received over 40,000 reviews.

In over 95% of these reviews, we were rated either 4* or 5*.

platinum service awards winner

This award means so much following another difficult year, and to collect a Platinum Trusted Service award for a third year running shows our dedication to raising the bar in terms of service in the domestic holiday letting industry.

Congratulating holidaycottages.co.uk, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who go above and beyond to provide the very best customer experience.

“I’m so impressed by how our customers have overcome the challenges of the past 2 years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge.

“I can’t wait to see what our customers achieve in 2022.” 

Director of Customer Services & Operations at holidaycottages.co.uk, Nick Emmerson, said: “We are extremely happy that our guests continue to recognise the excellent service that we and our property owners deliver every day. To consistently get such good reviews and be awarded the Feefo Platinum Award 3 years in a row is something for us to be very proud of."

“We look forward to 2022 where we can continue to improve and deliver an excellent customer experience to all of our guests.”

 


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