We are delighted that our flagship brand, holidaycottages.co.uk, has received a Feefo Platinum Trusted Service award.
The Feefo Platinum Trusted Service award was launched in 2020 and is presented to companies who go above and beyond when it comes to delivering excellent customer service. The award criteria is based on interactions and verified reviews from real customers, requiring a consistent average of 4.5 out of 5 stars on the platform for more than three years. This accreditation shows our commitment to providing outstanding service, and is the second year running we have achieved the accolade.
Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that are outstanding in customer experience and generate great feedback from happy customers.
“This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. At Feefo, we help our clients give their customers the best experiences possible.
“I’m confident that throughout 2021 we’ll see even greater customer experience achievements from our partners as we return to something like business-as-usual.”
Director of Customer Services & Operations at holidaycottages.co.uk, Nick Emmerson, said: “We are thrilled to have received the Feefo platinum service award for the second year running. We are so pleased that our guests continue to appreciate and recognise the efforts that all of our teams and our property owners deliver. It really is great to see us continually receiving such a high standard of reviews every day, year after year.
“We know there is always more that we can do and we are always looking for new ways to improve the service that we offer. I hope this award and the reviews behind it mean that more people who are thinking of taking a holiday in the UK will look to book a holiday with us in the future.”