We're delighted to announce that the Contact Centre team at holidaycottages.co.uk, part of The Travel Chapter, are finalists at the forthcoming prestigious ECCCSAs - European Contact Centre and Customer Service Awards - in the category of Most Effective Improvement Programme.
These coveted awards are the longest running and largest awards programme in the customer contact industry. They recognise companies and organisations across Europe who deliver exceptional customer service, operating efficiently and effectively to continually improve their customer experience.
The programme has seen incredible growth, and this year has welcomed bids from organisations across 24 European countries.
The Contact Centre has undergone a huge programme of change over the last 12 months with the aim of improving the quality of customer service offered as well as improving enquiry response times to the thousands of calls and emails received each month.
Contact Centre Manager, Paul Tweedie, said: “A lot of hard work has gone into improving the service we offer our customers over the last 12 months and it’s fantastic for the team to be recognised for this award. The competition is incredibly tough, and we’ve been shortlisted alongside some of the biggest companies in the industry. We’re looking forward to the awards evening and hope to get the recognition the team deserve!”
Following the successful nomination bid, the next step will be to present to a panel of four key industry influencers on 17 September before the winners are finally announced at a ceremony on 26 November 2019 at Evolution, Battersea Park, London.
Some of the other major players nominated within the category include TalkTalk, Virgin Media Business, Aegon and Experian. Winning this esteemed accolade would be an excellent achievement, showcasing just how far the team have come in the last 12 months.