Managed Service Coordinator

Closing date

Wednesday, October 5, 2022

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Employment type

Full time

You will work 5 days a week Monday-Saturday on a rota basis


North of England

Lake District - Keswick

About us

Sally’s Cottages recently became part of the Travel Chapter family, a company that values integrity, friendliness and fun! The Travel Chapter has evolved from a small holiday letting agency in the South West to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do and we like to have fun whilst doing it. This passion runs through everyone that works for us and we want someone to join us in the Lakes, who shares this passion! Imagine helping a group of friends to book their trip where they conquer Scafell Pike together, coming back tired and happy to the perfect cosy cottage. Imagine helping a family plan their parents’ Golden Wedding Anniversary celebration with the whole family in a spacious cottage, perfect for all the family. These are memories that last forever and you could play apart in creating them if you come and work for as part of the Travel Chapter family within the Sally’s Cottages brand.

Your next chapter

If you are an enthusiastic, friendly and welcoming person, who has an ambition for providing high quality managed services then we’d love to hear from you. We’re looking for somebody with high organisational skills who is able to run the administration of the property portfolio to a high standard in order to achieve the best possible customer feedback, owner retention and owner recommendations. Experience in a property letting, housing, estates agency orthe travel industry could be advantageous.

What's in it for you

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

  • 25 days’ paid holidays plus bank holidays (pro rata)
  • A day off for your or a loved one’s birthday
  • £500 paid towards a holiday of your choice
  • A paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
  • Great social events - we are well known for our Christmas parties!

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

What will I be doing?

You'll be joining our friendly team of Service Coordinators, who work closely with our Managed services team to provide support and answer any queries or concerns that may arise. You will be responsible for the smooth running of our Managed Service teams, you will liaise with housekeepers and contractors, keep up to date with property reviews to ensure our high standard property portfolio is maintained. If you are organised and like dealing with people and property, then this role could be for you. Attention to detail, clear expectation setting, and communication are all key to being successful in this role.

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