Home working and Head Office in Bideford as required
The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.
We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 350+ staff across the UK, a thriving portfolio of 7000+ properties across the UK and taking 150,000+ bookings a year, you can expect to work in a progressive and agile team.
We’re proud of our award winning reviews received from holidaymakers, however, as hard as we try, it’s inevitable with the number of holidays we provide a year, to receive some forms of dissatisfaction about the service we have provided or with the property they are staying in.
We are passionate about delivering brilliant holidays and excellence to our customers and owners alike. We are looking for somebody who is able to resolve any complaints arising at any point during the customer journey (pre-booking through to post holiday).
You will be required to provide a first-class experience to customers and owners with an effective complaints resolution that balances both the customer, owner and business needs.
You will take a hands-on and multi-tasking approach to complaint resolution by offering direct front-line customer support, with a focus on dealing with holiday makers and owners and investigating complaints and escalations.
Feeding back through this journey to relevant parties to ensure we develop our overall customer experience.
Hours of work: