Full Time

Complaints Handler

Closing date Friday 24th September 2021

Employment Type

Full Time


Head Office in Bideford

About Us


We’re Travel Chapter. We are a market leader in self-catering holidays.

People are at the centre of everything we do. Success doesn’t happen by itself; it takes a great bunch of diversely talented individuals working together to create something brilliant - and that’s precisely what we’ve got.

Having evolved from a small Southwest holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do & we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt—remembering to stay curious and never stop evolving.

Your Next Chapter

If you’re ambitious and passionate about delivering brilliant holidays and excellence to our customers and owners alike then we think you’d fit right in. If you’re an experienced complaints handler with the ability to empathise with the customer, you can help us to exceed our customers expectations and deliver and exceptional service. Being upbeat, confident in approach and enjoying a challenge are all great skills we love to see at Travel Chapter. 

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits which we feel look after our team well.

Our Benefits Include

  • 25 days paid holidays plus bank holiday
  • £300 paid towards a holiday of your choice
  • Paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs whether you’re into pets, fitness, gardening, sustainability, nutrition etc.. there's something for everyone
  • Great social events – we are well known for our Christmas parties!

What will I be doing?

You’ll be joining our fast paced, multi-site, customer-facing company who strive to maintain high standards for our customers. We are passionate about delivering brilliant holidays and excellence to our customers and owners alike. However, as hard as we try, we do receive some forms of dissatisfaction about the service we have provided or regarding a property which a guest is staying in.

We are looking for a highly motivated team player who can provide a first-class experience to customers and owners with an effective complaints resolution, to investigate and resolve customer and owner complaints using multiple channels including phone, email, live chat and social media. Working within a supportive team environment you will receive training to effectively handle all of the reasons why a customer may contact us so you can support them, whatever their reason for getting in touch.

If you’re passionate about delivering excellent customer service and resolving problems then we want to hear from you!


One of the best things about a new role is that there will be plenty of opportunity to add value in this ever-changing, organisation

Job description