Full Time

Customer Service Advisor - Flexible Shifts

Closing date Friday 8 July 2022

Employment Type

Customer Service Adviser - Flexible Shifts


Head Office in Bideford

About Us

We're Travel Chapter. We are a market leader in self-catering holidays.

Having evolved from a small South West holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. In this ever-evolving climate we learn and adapt, remembering to stay curious and never stop growing our knowledge and experience base.

Your Next Chapter

We know that the perfect candidate that ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

We’re ideally looking for:

  • Previous experience in a customer service role
  • Dedication to providing exceptional customer service
  • Experience in and a passion for dealing with people
  • A great work ethic, with the ability to prioritise your workload
  • A team player who can work well within a diverse team
  • A quick learner
  • A flexible approach and the ability to adapt to changing situations
  • The ability to respond professionally to customers in a timely manner
What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

  • 25 days’ paid holidays plus bank holidays (pro rata)
  • A day off for your or a loved one’s birthday
  • £500 paid towards a holiday of your choice
  • A paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
  • Great social events - we are well known for our Christmas parties!

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

What will I be doing?

You’ll be joining our fast-paced, multi-site, customer-facing company, where we strive to maintain high standards for our customers. No two days are ever the same and you’ll interact with lots of different types of people and be supported by your colleagues, whatever challenges you face together. Some of your responsibilities include:

  • Supporting customers through their booking journey with us.
  • Acting as the first point of contact for investigating and solving customer issues in a responsive, sensitive, calm and professional manner.
  • Using a range of communication channels including phone, email, live chat and social media.

Hours of work:

  • 37.5 hours per week on a flexible shift pattern.
  • Hours will range between Monday to Sunday - 8am to 10pm.
  • Hours are planned by a rota a month in advance
Job description