Full Time

Customer Service Advisor

Closing date Saturday 30th October 2021


Employment Type

Full Time

Location

Head Office in Bideford

About Us

Hi!

We're Travel Chapter. We are a market leader in self-catering holidays.

People are at the centre of everything we do. Success doesn’t happen by itself; it takes a great bunch of diversely talented individuals working together to create something brilliant - and that’s precisely what we’ve got.

Having evolved from a small Southwest holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do & we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt—remembering to stay curious and never stop evolving.

Your Next Chapter

If you’re ambitious and have great people skills with a friendly approach, we think you’d fit right in. Along, with our people, delivering a fantastic quality customer experience is at our core. If your experience is in Customer Service and you’re passionate about exceeding customer expectations and delivering an exceptional service, it’s time to start your Travel Chapter journey with us.

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits which we feel look after our team well.

Our Benefits Include

  • 25 days paid holidays plus bank holiday
  • £300 paid towards a holiday of your choice
  • Paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs whether you’re into pets, fitness, gardening, sustainability, nutrition etc.. there's something for everyone
  • Great social events – we are well known for our Christmas parties!

What will I be doing?

You’ll be joining our fast paced, multi-site, customer-facing company who strive to maintain high standards for our customers. We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting. You’ll need to be a quick learner, who is able to adapt to changing situations and able to respond professionally to customers in a timely manner.

In this role you will support customers through their booking journey with us. You will also be first point of contact for investigating and solving customer issues in a responsive, sensitive, calm and professional manner using a range of communication channels including phone, email, live chat, social media. To succeed in this role, you will need to be driven and adaptable to performing different contact centre duties when required, to support the needs of the business.

 

Hours of work

  • Shifts range between 8am - 10pm, Monday to Sunday, 5 days per week.
  • Hours are planned by a rota a month in advance.
Job description