Full Time

IT Support Technician

Closing Date Tuesday 07 December 2021

Employment Type

Full Time



About Us


We're Travel Chapter, a market leader in self-catering holidays.

At Travel Chapter, people are at the centre of everything we do and we know that success doesn’t happen by itself; it takes a great bunch of diversely talented individuals working together to create something brilliant - and that’s precisely what we’ve got.

Having evolved from a small holiday letting agency in the South West to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We do get things wrong at times but that’s ok! We learn from it and adapt—remembering to stay curious and never stop evolving.

Your Next Chapter

If you’re ambitious with the ability to rapidly learn about new systems, then we'd love to hear from you! We’re looking for an organised IT Support Technician to provide 1st and 2nd line support for internal users as well as assisting the Service Desk Manager with any tasks. If you're a keen collaborator, with prior experience of end user IT support, start your next chapter with us and apply today. We're looking for a well-organised, adaptable and quick learner who is able to function well in a fast-paced, demanding and changeable environment.

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits which we feel look after our team well.

Our Benefits Include

  • 25 days paid holidays plus bank holiday
  • £300 paid towards a holiday of your choice
  • Paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs whether you’re into pets, fitness, gardening, sustainability, nutrition etc.. there's something for everyone
  • Great social events – we are well known for our Christmas parties!

What will I be doing?

You’ll be joining our fast-paced, multi-site, customer-facing company with a headquarters in Bideford. We are looking to attract an experienced IT Support Technician with good knowledge of Windows operating systems and a knowledge of networking basics. You will be responsible for providing support to staff members, either via the telephone or through the Service Desk system and dealing with all business support enquiries.

You will also be responsible for assisting with maintaining a comprehensive list of Company IT assets and preparing IT requirements for new starters (both in-house and remotely) to enable them to integrate into the business quickly and efficiently. As well as these responsibilities, you will also assist in maintaining the positive image of the Technology Operations department by providing a high level of support and service and building good relationships with all company employees.

Hours of work

  • Monday to Friday, 9:00am to 5:30pm, 37.5 hours per week
  • You will also be required to work 1 Saturday every 3 weeks with a Wednesday off in lieu
Job description