Full time

IT & Systems Technician

Apply now with your CV & Cover Letter

Employment Type

Full time



The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 270+ staff across the UK and a thriving portfolio of 5000+ properties across the UK you can expect to work in a progressive and agile team.

An exciting opportunity has arisen to join a rapidly growing technology team. 

The successful applicant will be responsible for providing 1st line support for internal users as well as maintaining a comprehensive list of company IT hardware.

Ideal background for applicants will be having previously worked in an IT support role.

We are looking for

Knowledge, skills and experience required:


  • Excellent communication and interpersonal skills, in written and spoken English.
  • General knowledge of computer hardware, software and peripherals.
  • Strong customer service focus.
  • Ability to function well in a fast-paced, demanding and changeable environment.
  • Ability to solve problems in a calm and methodical manner, using own initiative.
  • Must be based within a 1-hour travel time of the main office to be able to respond to emergencies, as required.
  • Possess a full clean UK driving licence.


  • Previous experience in a similar IT support role.
  • Flexibility with working hours
  • Experience of working within the travel and leisure industry.
What will you be doing?

Main Responsibilities:

  • Provide first point of contact for staff members, either via the telephone or through the Service Desk system, for all Business Support enquiries.
  • Respond to any system emergencies or day-to-day problems with practical solutions in a timely way to minimise operational downtime.
  • Assist with maintaining a comprehensive list of Company IT assets.
  • Prepare IT requirements for new starters (in-house or remote) to enable them to integrate into the business quickly and easily.
  • Assist in maintaining the positive image of the IT department by providing a high level of support and service, and building good relationships with all Company employees.
  • Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
What's in it for you?
  • Competitive Salary
  • Company Pension Scheme 
  • Perk Box - Exclusive staff discounts
  • Free Healthy Snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year plus bank holidays
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!