Full time

New Business Support

Closing date Wednesday 30th June 2021


Employment Type

Full time

Location

Bideford

The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 350+ staff across the UK and a thriving portfolio of 7000+ properties across the UK you can expect to work in a progressive and agile team.

We have a fantastic new opportunity to join our busy New Business Team, as a New Business Support. The successful applicant will support the New Business Managers and new owners to enable a smooth transition to make the properties live on the reservations systems and the website. They will make sure that all the information required for new properties is inputted into the reservations system which will enable the reservations team to make bookings for the property and that the correct information is also added to the holidaycottages.co.uk website.

We are looking for

Knowledge, skills and experience required:

Essential        

  • Excellent spelling and grammar is required, and proof checking is vital along with an ability to write concisely and informatively.
  • Good numeracy, literacy and IT skills including excel required
  • Good geographical knowledge of the UK
  • Self-starter, motivated, enthusiastic and target driven
  • Able to work on your own initiative 
  • Excellent communication skills both written and verbal with an excellent telephone manner
  • Strong time management skills
  • Confident in building and maintaining strong working relationships
  • Able to follow processes clearly and efficiently
  • Accurately record and update customer records
  • Ability to work weekends as on a rota basis when required

 Desirable

  • Experience of customer service in the holiday letting industry

Working Hours

  • 37.5 hours per week
  • Normal working hours are Monday to Friday, 9:00am - 5:30pm
  • Should also be available to work weekends on a rota basis 

Work Location

  • Ability to work from home during the covid-19 pandemic and then you will work from HQ in Bideford after the pandemic. 
What will you be doing?

Role Responsibilities;

  • Inputting all the information of the property (including descriptions, photos, rates, features, etc) into relevant systems to ensure the correct information is applied for the Reservations system, holidaycottages.co.uk and various travel chapter websites.
  • Proof check all the information of new properties to ensure that the description, photos and rates have correctly uploaded to the website
  • Answering the new owners issues in a professional manner and helping them with any queries they may have
  • Sending relevant documentation to the new owners and checking all returned information is correct and all documentation is present
  • Contacting owners regularly to make sure that they have received all relevant correspondence and to assist them should they require any further information
  • Working closely with the New Business Manager's to ensure the smooth transition to getting a property live
  • Responsible for the referral scheme for owner, caretakers and estate agents
  • Adhering to all service levels and procedures required.
What's in it for you?
  • Competitive Salary
  • Company Pension Scheme 
  • Travel Chapter Employee Rewards - Exclusive staff discounts
  • Healthcare Cash Plans
  • Employee Assistance Programme
  • Life Assurance Scheme
  • Free Healthy Snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year plus bank holidays
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!