Full Time

Managed Services Coordinator - Polruan

Closing date Friday 19th November 2021

Employment Type

Full Time



About Us


We’re Travel Chapter. We are a market leader in self-catering holidays.

People are at the centre of everything we do. Success doesn’t happen by itself; it takes a great bunch of diversely talented individuals working together to create something brilliant - and that’s precisely what we’ve got.

Having evolved from a small Southwest holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do & we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt—remembering to stay curious and never stop evolving.



Your Next Chapter

If you are an enthusiastic, friendly and welcoming person, who has an ambition for providing high quality managed services then we’d love to hear from you. We’re looking for somebody with high organisational skills who is able to run the administration of the property portfolio to a high standard in order to achieve the best possible customer feedback, owner retention and owner recommendations. Experience in a property letting, housing, estates agency or the travel industry could be advantageous.

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development. The great news is we also offer competitive salaries and benefits which we feel look after our team well.

Our Benefits Include

  • 25 days paid holidays plus bank holiday
  • £300 paid towards a holiday of your choice
  • Paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs whether you’re into pets, fitness, gardening, sustainability, nutrition etc.. there's something for everyone

Great social events – we are well known for our Christmas parties!

What will I be doing?

You’ll be joining our friendly Managed Service team based in our Polruan office in Cornwall, who strive to maintain high standards for our property owners and holiday cottage customers. The coordinator role is the perfect blend of field-based work and office work – where no two days will be the same. If you are organised, like dealing with people and property, then this the role could be for you.

Supporting the Service Manager in the day-to-day operations of the service, this opportunity will involve using systems and processes to manage and maintain the property portfolio. The coordination of cleaners, housekeepers, gardeners and maintenance contractors is an important part of the role, as well as a big responsibility for keeping records and administrative systems updated. Attention to detail, clear expectation setting, and communication is key to this vacancy.

This role is Monday to Saturday with one day off per week as planned on a rota in advance, 37.5 hours per week.

This role also comes with some on-call responsibilities that will be worked in rotation with other team members and will be planned by a rota in advance and paid in addition to your annual salary.

One of the best things about a new role is that there will be plenty of opportunity to add value in this ever-changing, organisation.

Job description