Full Time

Customer Service Advisor

Closing date Saturday 30th October 2021

Employment Type

Full Time



About Us


We're Travel Chapter, a market leader in self-catering holidays.

At the Travel Chapter, people are at the centre of everything we do and we know that success doesn’t happen by itself; it takes a great bunch of diversely talented individuals working together to create something brilliant - and that’s precisely what we’ve got.

Having evolved from a small holiday letting agency in the South West to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We do get things wrong at times but that’s ok! We learn from it and adapt—remembering to stay curious and never stop evolving.

Your Next Chapter

If you’re ambitious, have great people skills along with a friendly approach, we think you’d fit right in. Along, with our people, delivering a fantastic quality customer experience is at our core. If your experience is in customer service and you’re passionate about exceeding customer expectations and delivering an exceptional service, it’s time to start your Travel Chapter journey with us.

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

Our Benefits Include

  • 25 days’ paid holiday plus bank holidays
  • £300 annual holiday contribution and accommodation discounts of 10% for friends and family
  • Paid day off to volunteer with a charity of your choice
  • Company pension scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability, nutrition or anything in between, there's something for everyone
  • Great social events – we are well known for our Christmas parties!
What will I be doing?

The main purpose of this role is to provide support for our customers when something isn’t quite right whilst they are on holiday and to help them get a resolution as quickly as possible. 

Working from our office in Keswick, you will work closely with our customers to provide a friendly, professional and efficient service. 

Working in a fast-paced environment and as part of a friendly supportive team, you will be the first point of contact for customers with booking enquiries, holiday support queries or any information regarding the local area.  You will also be liaising with third party contractors and property owners where appropriate. 

You will need to use your excellent interpersonal and problem-solving skills to assist with customer enquiries over the phone, by email and in person. You will be expected to be flexible in your approach and adaptable in order to meet the needs of our customers and convey clear, concise messages, whilst also responding in a timely manner.

If you’re passionate about delivering excellent customer service and exceeding people’s expectations, this could be the ideal job for you!


Hours of work

  • Shifts range between 8am - 10pm, Monday to Sunday, 5 days per week.
  • Hours are planned by a rota a month in advance.
Job description