Full Time

Customer Sales Advisor

Please send your CV & Cover Letter


Employment Type

Full Time

Location

Keswick

The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ properties across the UK you can expect to work in a progressive and agile team.

We are looking for an engaging and positive Customer Sales Advisor to join our busy Reservations Team.

You will be positioned within our Customer Sales Team and be expected to deliver a high-quality service to both our clients and owners. You will ensure you book the right holiday for our clients both face-to-face and over the phone. We are looking for somebody who is able to deal with any enquiries from prospective owners looking to place their property with us in the event they visit the Keswick Office. 

 

We are looking for

Knowledge, skills and experience required:

  • Outstanding communication and influencing skills
  • Customer focused with experience of managing a range of customers
  • Good IT, numeracy and literacy skills
  • A problem solver who is able to work on own initiative
  • Ability to work evenings and weekends as necessary
  • Property knowledge
  • Good time management
  • Flexible, meticulous, motivated, intellectual, quick thinking and energetic
  • Knowledge of the holiday letting industry would be advantageous
What will you be doing?

Main Responsibilities:

  • Deliver a best in class customer experience in line with Travel Chapter’s core values, policies and processes.
  • Responding professionally and timely to enquiries both face-to-face and using a range of channels including phone & email.
  • Identify client’s needs, clarify information, research and provide solutions and/or alternatives.
  • Negotiate with clients and owners on the price of holidays when required.
  • Make holiday bookings using our in-house systems.
  • Stay up to date with all new processes and acquisitions.
  • Keep records of conversations in our call centre database in a comprehensible way.
  • Meet personal/team KPI goals.
  • Providing help & support to prospective owners about our services who are looking for assistance with holiday home letting.
  • Liaise with New Business and Property Managers to ensure a high-quality service to our owners.
  • Respond to guest’s queries / complaints as required and ensure that any problems are resolved as soon as possible during their holiday.
  • Drive and maintain a high standard of service across all contractors.
  • Ensure GDPR requirements are adhered to and confidential information is stored and processed in the correct way.
  • Maintain a professional and positive attitude that portrays The Travel Chapter as the holiday letting agent of choice and market leader.
  • Review office processes and ensure that work is done in an efficient and cost-effective manner.
  • Front of house responsibilities to greet and handle any enquiries if a customer, owner or prospective owner calls into the Keswick office.
What's in it for you?
  • Competitive salary
  • Company pension scheme 
  • Travel Chapter Employee Rewards - Exclusive staff discounts
  • Healthcare Cash Plans
  • Employee Assistance Programme
  • Free healthy snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year plus bank holidays 
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!