12 month Fixed Term Contract

Customer Service Advisor (12 Month Fixed Term Contract)

Closing date Friday 10th December 2021

Employment Type

Full Time, 12 Month Fixed Term Contract


Keswick or Windermere

About Us

Sally’s Cottages recently became part of the Travel Chapter family, a company that values integrity, friendliness and fun! Travel Chapter has evolved from a small holiday letting agency in the South West to a leading national holiday letting agency with a network of regional and lifestyle brands. We pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our teams inspired and motivated every day. We are passionate about what we do and we like to have fun whilst doing it.

This passion runs through everyone that works for us and we’re looking for someone in the Lakes to join us who shares this passion! Imagine helping a group of friends to book their trip where they conquer Scafell Pike together, coming back tired and happy to the perfect cosy cottage. Imagine helping a family plan their parents’ golden wedding anniversary celebration bringing the whole family together in a spacious cottage. These are memories that last forever and if you come and work for us as part of the Sally’s Cottages brand, then you can play a part in making these special moments a reality.

Your Next Chapter

If you’re ambitious, have great people skills along with a friendly approach, we think you’d fit right in. As well as our fabulous team of people, delivering a fantastic quality customer experience is at our core. If you have experience in customer service and you’re passionate about exceeding customer expectations as well as delivering an exceptional service, it’s time to start your Travel Chapter journey with us.

What's in it for you?

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.

Our Benefits Include

  • 25 days’ paid holiday plus bank holidays
  • £300 annual holiday contribution and accommodation discounts of 10% for friends and family
  • Paid day off to volunteer with a charity of your choice
  • Company pension scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability, nutrition or anything in between, there's something for everyone
  • Great social events – we are well known for our Christmas parties!
What will I be doing?

You’ll be joining our fast-paced, multi-site, customer-facing company who strive to maintain high standards for our customers. We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting. You’ll need to be a quick learner who is able to adapt to changing situations and able to respond professionally to customers in a timely manner.

In this role you will support customers through their booking journey with us. You will also be first point of contact for investigating and solving customer issues in a responsive, sensitive, calm and professional manner using a range of communication channels including phone, email, live chat and social media. You will also speak with cleaners, suppliers, visitors or owners in person, greeting them in a friendly and professional manner. To succeed in this role, you will need to be driven and adaptable to performing different duties, when required, to support the needs of the business. You will also need to be a great problem solver who is able to work well under pressure.

Hours of work

  • Shifts range between 8am - 10pm, Monday to Sunday, 5 days per week.
  • Hours are planned by a rota a month in advance.
  • This is a 12 month Fixed Term Contract position.
Job description