The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ properties across the UK, you can expect to work in a progressive and agile team.
Our team is key to our continued success and as part of this, we have an exciting new opportunity to join our Property Team as a Managed Service Coordinator, supporting us in the South Lakes region.
The Managed Service Coordinator will provide high quality managed services for a portfolio of properties, deputising for Service Manager where required. They will also support the Service Manager in co-ordination of contractors and organise any maintenance issues and other problems that may arise. The administration of the property portfolio must be to high standards, to achieve the best possible customer feedback, owner retention and owner recommendations. Other duties will include supporting the Service Manager to ensure accounts reconciliation and charging.
The successful applicant must be able to provide calm and clear communications between customers, housekeepers, cleaners, contractors and our maintenance team members. They will also be able to fill in when needed for housekeeping services or cleaning, provide holiday cover for other Service co-ordinator team members and be on call in rotation with other members of the Managed Services team. They will be able to assist the day to day running of the office.
Knowledge, skills and experience required: