Full time

New Business Administrator

Please send your CV & Cover Letter

Employment Type

Full time



The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ properties across the UK you can expect to work in a progressive and agile team.

We have a fantastic new opportunity to join our busy New Business Team. This is a new role in our Keswick Office in the Lake Disctrict to help support our continued growth in the region. The successful applicant will support the New Business Managers and new owners to enable a smooth transition to make the properties live on the reservations systems and the website. 



We are looking for

Knowledge, skills and experience required:


  • Excellent spelling and grammar is required, and proof checking is vital along with an ability to write concisely and informatively
  • Good numeracy, literacy and IT skills including excel required
  • Good geographical knowledge of the UK
  • Self-starter, motivated, enthusiastic and target driven
  • Able to work on your own initiative
  • Excellent communication skills both written and verbal with an excellent telephone manner
  • Strong time management skills
  • Confident in building and maintaining strong working relationships
  • Able to follow processes clearly and efficiently
  • Accurately record and update customer records
  • Ability to work weekends on a rota basis and when required


  • Experience in the holiday letting industry
  • Experience in a similar administrative role
What will you be doing?

Role Responsibilities;

  • Inputting all the information of the property (including descriptions, photos, rates, features, etc) into relevant systems to ensure the correct information is applied for the reservations system, holidaycottage.co.uk and various travel chapter websites
  • Proof check all the information of new properties to ensure that the description, photos, rates, etc, have correctly uploaded to the website
  • Answering new owner’s issues in a professional manner and helping them with any queries they may have
  • Sending relevant documentation to the new owners and checking all returned information is correct and all documentation is present
  • Contacting owners regularly to make sure that they have received all relevant correspondence and to assist them should they require any further information
  • Working closely with the New Business Managers to ensure the smooth transition to getting a property live
  • Adhering to all service levels and procedures
What's in it for you?
  • Competitive Salary
  • Company Pension Scheme 
  • Travel Chapter Employee Rewards - Exclusive staff discounts
  • Healthcare Cash Plans
  • Employee Assistance Programme
  • Free Healthy Snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year plus bank holidays
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!