Full time

New Business Manager - North Scotland & The Highlands

Employment Type

Full time


North Scotland & The Highlands

The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ properties across the UK, you can expect to work in a progressive and agile team.

We are looking for a New Business Manager to join our New Business Team and support us in the North Scotland & The Highland areas. As New Business Manager you will be responsible to drive both property acquisition and revenue for your region.

The role will require an in-depth understanding of the UK holiday letting marketplace and specifically North Scotland and the Highlands. This should include an expert knowledge of the local competition and key market drivers. Also, the ability to implement a pricing strategy which reflects local demand, the region and projected revenue for each property.

The role also requires the ability to communicate confidently, effectively and persuasively with owners. Being results driven and a motivated individual, focused on achieving and exceeding targets are all requirements for the role.

We are looking for

Knowledge, skills and experience required:


  • Outstanding communication and influencing skills
  • Good IT including excel, numeracy and literacy skills
  • Results driven and motivated to work to hit and exceed targets
  • Full clean driving licence
  • Experience of field based sales and remote working
  • Ability to work evenings and weekends when required
  • Experience of managing a range of customers
  • Good geographical knowledge of the area you are aligned to
  • A problem solver/able to work on your own initiative
  • Ability to self motivate
  • Strong time management skills
  • Able to follow processes clearly and efficiently
  • Experience of using CRM systems (Salesforce preferably) to manage sales process and pipeline of opportunities.


  • Knowledge of the holiday letting industry would be advantageous
  • Experience of photography
  • An eye for interior design.
What will you be doing?

Main Responsibilities:

  • Quality – To take on properties to a good 4/5 star standard
  • Key Performance Indicators – Meet and exceed the number of properties tasked to be signed up, revenue the properties will bring in. Work towards TC standard contract terms
  • Appointments - Work towards attending at least 6 new appointments per week. Self generate new appointments, make 2nd follow up appointments as well as attend appointments secured by the Property Advisors
  • Service – Manage and exceed the Owners expectations by adhering to the departments SLA’s
  • Knowledge – Fully understand competitors, the market, internal brands, regional performance indicators within your area/region
  • Owner proposition – An in-depth understanding of the Travel Chapter’s owner proposition and USP’s
  • Pipeline management - Maintain a clean pipeline of qualified opportunities to convert
  • Collaboration - Provide regular feedback to lead generation team on the quality of leads and appointments
  • Reporting - Annual & Quarterly Performance Reviews – Appointments, revenue, properties signed up. Terms of sign up. Quality of properties
  • Personal - Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. Remain calm under pressure
  • Ambassador of the brand - Represent TC during all visits and while attending necessary functions and county shows.
What's in it for you?
  • Competitive Salary
  • Commission 
  • Company Car
  • Company Pension Scheme 
  • Travel Chapter Employee Rewards - Exclusive staff discounts
  • Healthcare Cash Plans
  • Employee Assistance Programme
  • Free Healthy Snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!