Full Time

Property Account Manager - South West Highlands

Closing date Monday 19th October 2020

Employment Type

Full Time


South West Highlands

The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 300+ staff across the UK and a thriving portfolio of 6000+ properties across the UK, you can expect to work in a progressive and agile team. 

Our team is key to our continued success and as part of this, we’re seeking a highly skilled Property Account Manager to expand our presence in the South West Highlands region.

The Property Account Manager is the business’s main contact for owners of holiday properties that we market with each Property Account Manager responsible for managing a portfolio around 150-200 properties which are all located in their local region. 

It is a data led, account relationship role that has three core objectives:

  1. Increase the number of bookings and revenue for each of your properties every year;
  2. Create, maintain and improve a quality relationship with each owner within your portfolio; and
  3. Improve the quality of your portfolio and quality of our earnings from the portfolio.
We are looking for

Knowledge, skills and experience required:


  • Account management experience
  • In depth ability to understand data and identify trends and patterns from that data
  • Results driven and motivated to work to hit and exceed targets
  • Outstanding communication and influencing skills
  • Good IT (in particular Excel and Outlook), numeracy and literacy skills
  • Customer focused with experience of managing a range of customers
  • Property knowledge
  • Good geographical knowledge of the area you are aligned to
  • Proactive problem solver
  • Able to work on your own initiative
  • Excellent time management
  • Full driving licence
  • Ability to work evenings and weekends as necessary
  • Able to follow processes clearly and efficiently


  • Experience of account management in the holiday letting industry or property real estate
  • Knowledge of the holiday property industry
  • Photography skills
  • Interior design skills
What will you be doing?

Main Responsibilities:

Increase the number of bookings and revenue for each of your properties every year

  • Ensure each property in your portfolio is shown in its best possible light on our website, whilst also being a true and fair representation of the property:
    • Descriptions should written and regularly reviewed 
    • Product imagery should be high quality
    • Lead photos should be positioned to be the most appealing to prospective guests 
    • Desirable features (such as hot tubs, fire places, BBQ huts etc) should be clearly highlighted
  • Ensure the property is priced correctly:
    • Identify a pricing strategy which balances the objectives of achieving (i) the most bookings for the property (ii) the highest revenue overall.
    • Review internal data for similar properties, locations and features to identify appropriate pricing strategies
    • Review competitor prices for comparable evidence 
    • Proactively analyse the property’s ongoing booking performance 
  • Ensure the quality of the portfolio is at all times representative of our brand proposition, making recommendations to owners on:
    • Upgrading and updating properties
    • Adding desirable features such as hot tubs, bbq huts, open fires.
    • Opening their properties to a larger target audience
  • Identify “barriers” that prevent us taking bookings and work with the owner to remove these.

Create, maintain and improve a quality relationship with each owner within their portfolio

  • Communicate confidently, effectively and persuasively with owners on all aspects of holiday letting including helping the owners resolve complaints.
  • Proactively identify areas that require attention from latest reviews and feedback
  • Ensure regular and informative owner communications including visits and contact days to update the owner on the performance of their property and make recommendations to continually improve that performance.
  • Being able to confidently resolve challenges and difficult situations with owners

Improve the quality of our portfolio and quality of our earnings from the portfolio

  • Review contractual arrangements (particularly in line with variation end dates) working to improve the arrangement towards Travel Chapter’s standard terms to increase revenue for our business.
  • Identify properties that do not meet our quality requirements and recommend we serve notice on them if they cannot reach our required quality levels.
  • Review all additional revenue streams such as Managed Services to maximise revenue and increase owner retention.


  • Work closely with New Business team to ensure a smooth transition of new owners into the Travel Chapter.
  • Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. 
  • Ensure awareness of relevant industry legislation and guidance.
  • Encourage existing owners to recommend the Travel Chapter to other potential owners.
  • Maintain company cultures throughout all aspects of the role.
  • Ensure personal and team health, safety and welfare at all times.
  • Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
What's in it for you?
  • Competitive Salary
  • Commission 
  • Company Car
  • Company Pension Scheme 
  • Travel Chapter Employee Rewards - Exclusive staff discounts
  • Healthcare Cash Plans
  • Employee Assistance Programme
  • Free Healthy Snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!