Full Time

Salesforce Administrator

Closing date Friday 11th December 2020

Employment Type

Full Time


South West

The Role

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 30 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 300+ staff across the UK,  a thriving portfolio of 6000+ properties across the UK and taking 150,000+ bookings a year, you can expect to work in a progressive and agile team.

This is a new role working on the entire Salesforce platform across the business. The role will work closely with key stakeholders to gather a strong idea of requirements and prioritise any customisations to the initial Salesforce implementation.

We are looking for a Salesforce Administrator to be responsible for supporting both a remote workforce and office-based users with issues and queries through the internal support system. The successsfull applicant will also be responsible for the continued enhancement of the configuration of the platform. Responsible for training all new users on the platform and ensuring it is utilised efficiently and effectively working closely with the sales management team.


We are looking for

Knowledge, Skills and Role Requirements:

  • Certified Salesforce Administrator ADM201
  • Hands on experience with Salesforce (Classic and Lightning)
  • Strong Salesforce product knowledge (Sales Cloud)
  • Hands on configuration - Validation Rules, Workflows, Process Builder etc
  • Strong with Apex, Visualforce and Configuration would be desirable
  • Relevant experience working with dotdigital and Conga would be advantageous
  • Experienced in using Data Loader
  • Customisation and User Management
  • Requirements gathering from key stakeholders
  • Analytical skills to find gaps that require optimisation for the platform
  • Driven to develop and succeed
  • Strong people and communication skills

Work Location

  • Ability to work from home during the covid-19 pandemic and should also be available to work from HQ in Bideford as required after the pandemic. 
What will you be doing?

Main Responsibilities:

  • Managing user setup, profiles and roles, customisation of fields, record types, page layouts
  • Maintain, enhance, and create workflows, functions and configurations
  • Create new reports and dashboards, custom objects, and fields
  • Work with the project team to develop a clear roadmap of system improvements
  • Oversee the end-to-end configuration and change management of the system when improvements are implemented
  • Work with users to ensure that best practices are being followed for data entry and general use of the system
  • Train users at different levels, varying from new employees to management staff who need to access new reports and dashboards
What's in it for you?
  • Competitive salary
  • Company pension scheme 
  • Travel Chapter Employee Rewards - Exclusive staff discounts
  • Healthcare Cash Plans
  • Employee Assistance Programme
  • Free healthy snacks 
  • Exclusive staff holiday discounts  
  • 25 days holiday per year plus bank holidays
  • Cycle to Work Scheme
  • Regular social and team events
  • A relaxed, friendly and fun work environment
  • Time for training and self-improvement
  • Highly effective, motivated and supportive team members!