Tenby Office, Wales
The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 31 years’ experience specialising in quality holiday properties across the UK.
We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. With over 350+ staff across the UK, a thriving portfolio of 6000+ properties across the UK and taking 150,000+ bookings a year, you can expect to work in a progressive and agile team.
Working from our office located in the centre of Tenby, the main purpose of this role is to work closely with our customers and provide a professional and efficient service. You will work in a fast-paced environment, be the first point of contact for booking enquiries and will provide holiday support to guests, liaising with third party contractors as appropriate, to resolve any issues during their stay.
You will need to confidently demonstrate a high level of customer service, use your negotiation and strong sales skills to meet customers’ needs. You will make it easy for customers to say yes to booking a holiday with us and for them to recommend us to others.
You will need to use your excellent interpersonal skills to assist with customer enquiries over the phone, email and in person. You will be expected to be flexible in your approach and adaptable to meet the needs of our customers across each of these communication channels and convey clear concise messages, responding in a timely manner.
In addition to customer support, you must also be able to build good relationships and resolve difficult and technical issues to find positive solutions to balance out the needs of the customers and the business.
You will be passionate, professional, an excellent listener and an articulate communicator. You will have the desire, drive and commitment to exceed our customer’s expectations and deliver an exceptional experience.
You will need to have a proven track record in similar Customer Service roles where you have had to demonstrate your selling skills and customer services skills to drive quality standards, meet KPIs and SLAs.
You must be highly motivated and be able to help us on our mission to deliver excellence to our customers with a quality service, sell holidays and ensure that each situation with our customers is managed in a professional and controlled way.
You will also be responsible for accurately recording customer information and adhering to our procedures and you must be proficient in Microsoft Office.
Skills and Experience Required:
Hours of work: