Customer Service Advisor

Closing date

Monday, August 22, 2022

Apply now

Employment type

Full time

Hours of work

  • Shifts range between 8am - 10pm, Monday to Sunday, 5 days per week.
  • Hours are planned by a rota a month in advance.



Tenby Office

About us

We're Travel Chapter. We are a market leader in self-catering holidays.

Having evolved from a small South West holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt, remembering to stay curious and never stop evolving.

FBM Holidays was established in 1833 and is one of the most successful self-catering holiday agencies in West Wales.

In March 2021 ‘FBM Holidays’ joined ‘The Travel Chapter’, the home of nationwide high-quality, self-catering holiday accommodation. We are delighted to have retained our wealth of local knowledge and take pride in our personalised approach whilst continuing to operate from our friendly office, situated in the heart of Tenby.

Your next chapter

If you’re ambitious and have great people skills with a friendly approach, we think you’d fit right in. Along, with our people, delivering a fantastic quality customer experience is at our core. If your experience is in Customer Service and you’re passionate about exceeding customer expectations and delivering an exceptional service, it’s time to start your Travel Chapter journey with us.

What's in it for you

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

  • 25 days’ paid holidays plus bank holidays (pro rata)
  • A day off for your or a loved one’s birthday
  • £500 paid towards a holiday of your choice
  • A paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
  • Great social events - we are well known for our Christmas parties!

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

What will I be doing?

The main purpose of this role is to provide support for our customers when something isn’t quite right whilst they are on holiday and to help them get a resolution as quickly as possible.

Working from our office located in the heart of Tenby, you will work closely with our customers to provide a friendly, professional and efficient service.  

Working in a fast-paced environment and as part of a friendly supportive team, you will be the first point of contact for customers with booking enquiries, holiday support queries or any information regarding the local area.  You will also be liaising with third party contractors and property owners where appropriate.

You will need to use your excellent interpersonal and problem-solving skills to assist with customer enquiries over the phone, by email and in person. You will be expected to be flexible in your approach and adaptable in order to meet the needs of our customers and convey clear, concise messages, whilst also responding in a timely manner.

If you’re passionate about delivering excellent customer service and exceeding people’s expectations, this could be the ideal job for you!

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