START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers.

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Property Manager Yorkshire

The Company:

Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike. Our team is key to our continued success, and as part of our exciting growth plans we’re seeking a highly skilled Property Manager to expand our presence in the beautiful Yorkshire region.

Your Role:

We are seeking a professional and customer-focussed Property Manager to be the main contact for a portfolio of properties across the designated region. You will liaise with our homeowners on all aspects of their properties (from feedback and photography, to pricing and booking performance) to help them maximise their income. Providing a high level of customer service at all times, you’ll develop strong working relationships with the homeowners to produce positive customer feedback and maintain owner retention.

Your Skills:

Target focused with outstanding communication and influencing skills, you will be methodical and highly organised with the ability to proactively take ownership of your portfolio and build lasting relationships with your clients. You will be interested in the holiday property industry, happy to keep an eye on all industry developments to maintain our competitive edge, and be comfortable assessing feedback to put into actionable plans for individual properties. You’ll solve problems calmly, and be happy working on your own initiative. Experience of account management, particularly in the holiday property industry, is desirable, whilst a full driving licence and the ability to work evenings and weekends as necessary is essential.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business. The package also includes a car.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages.

Please direct all correspondence to [email protected]

Job Type: Full time

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Reservations Consultants / Customer Service (Variable Hours)

Job Type: Part-time Evening and Weekends

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Please direct all correspondence to [email protected]

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Software Quality Analyst

Overview of Software Quality Analyst:

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

If you are an experienced Quality Analyst who is used to working on varied projects and products, this is a great opportunity to work in a high quality and fast moving environment.

Working in a multifaceted systems environment, you will be managing the QA process throughout straightforward projects from inception through to delivery; Generating test plans based on analysis of functional and non-functions requirements to which you will contribute to ensure testability and to plan testing provisions, pre-requisites, environments, tools required and any other supporting elements required at an early stage.

The Travel Chapter is a British Travel Awards winner, with over 200 staff and a thriving portfolio of 3500 properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

Part of the Travel Chapter Group, Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Join now and let's grow together.

Your additional role responsibilities as Software Quality Analyst:

  • Plans will include approaches to all forms of testing including system, regression, UAT etc. and any other forms required (e.g. smoke/sanity testing scheduled code releases etc.).
  • You will contribute to project planning through various tasks such as requirements analysis, straw plans, estimation, project test plans, RAID logs etc. which will identify and highlight risks, planned mitigation, contingency plans and dependencies.
  • Additionally, you will monitor process and procedure in order to identify any weaknesses and to increase the quality of any activities that contribute to the projects’ success.
  • Particular attention should be paid to deliverables ensuring all deliverables and deliveries are of the highest quality achievable - you will act as the ‘Gatekeeper’ for releases and will provide the final sign off before delivery.
  • You will take responsibility for project progress, chasing resolution of issues and blockers, mediating between parties where required for the progression of QA and communicating with all the relevant parties whether technical, product, environmental, user-based and challenging any decisions that impact the quality of the project.

Your Expertise:

  • 3 – 5 years’ experience in testing and QA on varied projects & products
  • Proactive approach to your work to ensure progression on projects, facilitate high quality deliveries into and out of the test phase, challenging issues and decisions that may adversely affect quality and managing resolution/mitigation of issues, blockers & risks
  • Contribution to business requirements and analysis, helping create specifications & stories that are clear & concise, meet the needs of users and are testable with test & QA requirements defined in tandem including all supporting elements required
  • Engagement and contribution in UAT to facilitate a fluid and effective process whilst monitoring & analysing progress with a view to future improvements
  • Managing all test related activities in order to produce high quality deliverables
  • Assisting project management and enabling progress by owning defects and issues, mediating user requirements between relevant parties and contributing to the prompt resolution of blockers and critical issues
  • Defect/issue management, including priority, scheduling, providing expectations (e.g. templates where necessary) as to what information is required, SLAs & definitions through e.g. priority/severity, ‘done done’, test pass/failure, scope etc.
  • Highly numerate
  • Excellent IT skills - Inclusive of Advanced Level Excel
  • High level of precision and attention to detail
  • Ability to demonstrate strong commercial awareness
  • Comfortable with a fast-paced environment and changing business priorities
  • Well organised, proactive, results oriented, flexible and collaborative approach to work
  • Naturally inquisitive and question led

The Rewards:

In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for on-going training; not to mention the opportunity to be part of a rapidly expanding business.

How to Apply for the Software Quality Analyst: If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter.

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Job Type: Full-time

Please direct all correspondence to [email protected]

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SENIOR CONTENT EXECUTIVE

The Senior Content Marketing Executive will work as part of the wider Marketing Team in order to develop and implement the Content Marketing Strategy across our portfolio of brands. They will be responsible for championing the brands and work with wider members of the team to ensure all work is carried out in a timely fashion.

Main Responsibilities:

  • Work as part of a team to:
    1. Develop the content marketing strategy across the portfolio of Travel Chapter Brands
    2. Develop and implement tone of voice guidelines across the brands
    3. Develop, understand and implement marketing personas across the brand, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
    4. Plan and implement new content ideas and formats from creation through to performance analysis
    5. Work with the SEO manager to find and develop new content ideas that will ensure our brands rank for specific keywords
    6. Develop and implement a social media strategy across the brands
  • Be responsible for the output of organic media, editing and quality
  • Reporting on outputs using a variety of analytics tools, such as Google Analytics, SEM Rush, Search Console etc.
  • Analyse the performance of yours and others content and make recommendations for future content
  • Work with key stakeholders across the marketing team to deliver a marketing strategy that ensures growth of organic traffic, email database, and bookings for the Travel Chapter group
  • Where applicable, identify and build relationships with like-minded businesses, journalists and customers to improve brand awareness and develop PR relationships
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department

Knowledge, skills and experience required:
Essential

  • Excellent standard of written and spoken English
  • Previous experience working in a marketing environment
  • Good reporting and analysis skills
  • Knowledge of using social media channels
  • Knowledge of content marketing and blogging
  • Ability to write informative and interesting content
  • Confident in networking and building relationships

Desirable
  • Knowledge of SEO and organic traffic growth
  • Previous experience working in the travel sector
  • Experience of managing marketing campaigns
  • Previous CRM experience
  • Ability to write press releases

Please direct all correspondence to [email protected]

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CONTENT MARKETING MANAGER

Your role (not inclusive)

  • Develop content marketing strategy across the portfolio Travel Chapter brands
  • Develop and implement tone of voice guidelines across the brands
  • Develop and understand marketing personas across the brands, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
  • Plan new content ideas and formats from creating of the image through to performance analysis
  • Work with the SEO Manager to find new content ideas that will help our brands to be found by customers online through keyword research
  • Responsible for output of organic media, editing and quality
  • Be the guardian of the written content we produce - ensuring editorial quality and high standards are maintained
  • Plan, develop and execute content marketing ideas, working with the web development team and designers to ensure we get the best possible results
  • Analyse performance of content and make recommendations for future content
  • Reporting using a variety of Analytics and SEO tools, including Google Analytics, SEMRush, Search Console etc
  • Develop and implement a social media strategy across the brands

About you

  • Are you creative yet have a good understanding of commercial business gains?
  • Hard working, career-driven and focussed
  • Are you willing to learn and take on a challenge?
  • Do you have a hard working, flexible work ethic?
  • Do you keep your finger on the pulse of all new developments in marketing?
  • Are you willing to go the extra mile?

Desirable

  • Experience working within the travel industry or a tech focused business environment
  • Reporting experience using Analytics and SEO tools
  • Adaptable style
  • Experience in Google Analytics
  • Degree educated - English Language, Digital Media or Journalism

Essential

  • Outstanding copy writing and proof reading skills
  • A strong understanding of SEO
  • Previous digital content experience
  • Knowledge of AdWords, Bing Ads, Facebook Ads and other paid media channels

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you

Please direct all correspondence to [email protected]

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SEO Manager

We are looking for a passionate SEO Manager with proven expertise in search marketing. Reporting to the Head of SEO you will be responsible for helping to create and implement our organic growth plan over our portfolio of travel websites.

You will ideally be a self-motivated and organised individual with a genuine passion and interest for the digital landscape, and the evolving and changeable world of SEO.

Working with a team of creative and talented content creators, across both digital PR and Social as well as developers it’s important that you have the people skills to get things done and the management skills to inspire the team.

You'll be covering all aspects of SEO including audits, content optimisation and the ability to manage and deliver link-building campaigns.

Main responsibilities:

  • Working with the Head of SEO to develop an organic growth plan over our growing portfolio of websites.
  • Undertaking SEO activities such as technical site analysis, site audits, on and off page optimisation, link strategy.
  • Responsible for site review implementation.
  • Support the implementation of SEO technical audit outcomes.
  • Assist the content & marketing team in the development of search marketing creative content, including, but not limited to: keyword research, page titles, meta descriptions, text ad copy creation and content development.
  • Responsible for tracking, monitoring and producing accurate and timely reports as required.
  • Assist in informal, hands-on training sessions on tools and the latest SEO concepts.
  • Ensuring our growth targets are met

Knowledge, skills and experience required:

Essential:

  • SEO experience within a similar role either within an agency or client side.
  • Strong working knowledge of the latest SEO techniques and algorithm updates.
  • Identify technical SEO problems and able to provide recommendations and solutions.
  • Exhibit a mastery of technical SEO topics surrounding crawling, indexation, and ranking signals, both on and off site.
  • Good knowledge of Google Webmaster Tools and Google Analytics.
  • A team player with strong team management skills.
  • Strategic and creative thinking – always focusing on innovative, but measurable solutions.
  • Ability to provide examples of SEO achievements and results.

Desirable:

  • 4+ years’ SEO experience.
  • Experience on managing a small team.
  • Experience on managing agencies.
  • Strong communication skills both written and verbal.
  • Previous experience working in the travel sector.

Please direct all correspondence to [email protected]

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PRODUCT DESCRIPTION EDITOR

Job Type: Full Time

Salary: Competitive salary offered (DOE)

Location: Bideford, Devon

Overview:

Have you ever envisaged a job where you could progress your career and have the best work/life balance Devon has to offer?

This is a rare Devon opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an aspiring, ambitious Property Editor this is most definitely, a strategic career opportunity.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200 staff and a thriving portfolio of 3400+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Join now and let's grow together.

Your role

  • Writing and editing copy details on both the CMS and live site, working to tight daily deadlines to ensure all property descriptions are well-written in a concise, accurate and informative manner, showcasing all relevant key details
  • Checking for accuracy of copy against property images, checking for perfect grammar, spelling, formatting etc.
  • Maintaining and contributing to the tone of voice guidelines
  • Conducting regular audits of the site to check for consistency and accuracy
  • Updating live copy with amend requests from Marketing and Property teams
  • Contribute ideas for product page development
  • To manage external agencies
  • Various ad hoc duties

About you

  • Do you have a hard working, flexible work ethic?
  • Are you willing to go the extra mile?
  • Are you detail orientated?
  • Are you diligent and highly detail led?

Essential

  • Experienced in online/ digital copy writing and editing
  • Excellent attention to detail with impeccable grammar and English

The Rewards

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you.

Please send your CV with covering letter.

King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence and enquiries to [email protected]

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Performance Analyst – Head Office

Your role:

Monitor and analyse our own booking data to inform and develop our own strategies to maximise occupancy and revenue, responding to changes as required within appropriate lead times. Evaluate the results of our performance related activities, reporting learnings and suggestions for future work. Communicate pricing strategies to key stakeholders inside and outside of the business. Proactively identify risks and opportunities within our internal business operations and the marketplace and taking action to mitigate or maximise them accordingly to optimise profitability.

Knowledge, skills and experience required:
Essential

  • Strong numeracy and literacy skills, with an analytical mind.
  • Excellent communication skills, in written and spoken English, including the ability to present ideas to staff and owners.
  • Proven experience of extracting, manipulating and producing meaningful insights for a variety of audiences
  • Excellent IT skills, comfortable using computerised systems and with advanced knowledge of Microsoft Excel and Word.
  • Strong commercial and business acumen.
  • Excellent attention to detail.
  • Adaptable – flexible in approach and quick to learn, particularly in technical areas.
  • Strong interpersonal skills, with the ability to work with people at all levels.
  • Ability to function well in a fast-paced, demanding and changeable environment.
  • Ability to solve problems in a calm and methodical manner and use own initiative.
  • Strong customer service focus, with a positive, professional and proactive attitude.
  • Well organised, with the ability to prioritise, multi-tasking and effectively meet deadlines.
  • Possess a full clean UK driving licence.

Desirable

  • Qualified to degree level in a Mathematical or Sciences subject (or equivalent).
  • Experience of working within the travel or leisure industry.
  • Experience working in the big data sector, or with large data sets to provide proactive recommendations to the wider company.
  • Experience working in a yield, pricing or commercial role.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence to [email protected]

Job Type: Full time

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Holiday Support Manager – Head Office

Your role:

Help to build good customer relations with both Owners and Clients. Provide the best customer service possible by responding to complaints quickly and efficiently in line with procedures. Work alongside Property Managers, Owners and Reservations teams to ensure best working practises. Develop and maintain effective communication skills, deal with any customer enquiries in a patient, polite and tactful manner. Complete required reports and refund requests within service level agreements.

Main responsibilities:

  • Quality - Answering customer issues in a responsive, sensitive, calm and professional manner. Working as part of a team and using initiative when working independently.
  • Service - Investigating and solving customers' problems, which may be complex. Communicating courteously with customers by telephone, email and occasionally face-to-face.
  • Monitoring - Using and updating spreadsheets to maintain complaint logs and resolutions. Keeping accurate records of discussions or correspondence with customers.
  • Key Performance Indicators - Giving information and helping to solve problems within Service Level agreements.
  • Knowledge - Arranging solutions/services for owners / clients based on business rules.
  • Reporting - Communicating with other departments such as customer services and reservations. Complete refunds or compensation requests for appropriate stakeholders.
  • Personal - Use time effectively and efficiently; set and manage objectives and goals and evaluate these results. Remain calm under pressure.
  • Ambassador of the brand - Represent TC throughout all complaints/correspondence and while attending necessary functions

Knowledge, skills and experience required:
Essential

  • Outstanding communication and influencing skills
  • Good ‘people skills’ and a friendly approach
  • Good IT, numeracy and literacy skills
  • Customer focused
  • A problem solver/Able to work on your own initiative
  • Able to follow processes clearly and efficiently
  • Experience of managing a range of customers
  • Target driven
  • Ability to work evenings and weekends as necessary
  • Property knowledge
  • Appropriate time management

Desirable

  • Experience of customer service in the holiday letting industry
  • Knowledge of the holiday property industry
  • Full driving licence
  • Good geographical knowledge
  • Photography skills
  • Account management experience

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence to [email protected]ecruit.com

Job Type: Full time

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