START A NEW CHAPTER...

The Travel Chapter specialises in providing quality accommodation across the travel sector. We are as passionate about our staff, as we are about our accommodation. We understand that it's our dedicated, innovative team that delivers and drives us forward.

We offer a wide variety of exciting roles across our network of websites, from reservations consultants and property managers to creative and technical roles such as designers and web developers. To see our applicant privacy notice click here

We're a growing business and are always on the lookout for talented people or if you're just utterly brilliant and think you could help us on our journey we'd love to hear from you. Send your CV and a covering letter to [email protected] to begin your next chapter...

Financial Planning & Analysis Manager

Job Type: Full-time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Your role

This is an exciting role with exposure across all areas of our fast growing business, supporting the CFO and Financial Controller as a Financial Planning & Analysis Manager. This is a great opportunity to step away from the processing side of accounts into commercial finance leadership and management of financial projects.

We're looking for someone with gravitas who is comfortable presenting report & data findings to senior management, providing the right commercial insight, budgeting, planning and most of all - self-starting.

This is a challenging but exciting role that would suit a high performing individual looking to add value in a fast paced growing company.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Your responsibilities

  • Working with different parts of the business to analyse performance and prevent meaningful insight to support decision making
  • Support in preparing and monitoring budgets and understanding the key drivers of the business
  • Analysing acquisition performance
  • Getting involved in a broad range and size of finance projects

Your expertise

  • Qualified or part qualified accountant (ideally) with experience in data analysis, financial analysis, presenting and reporting.
  • Experience in financial projects would be a benefit but not a must.
  • Strong communication skills and an ability to think flexibly to solve problems
  • An ability to navigate complex issues and present simple analysis and solutions
  • Strong Excel Skills and an ability to manipulate data sets to generate insight and present these back to senior management
  • Ability to work well under pressure managing multiple projects and to tight deadlines
  • Strong presentation and influencing skills with a strong natural commercial bias.

The salary would be competitive and would depend on the individual and your experience.

The Rewards:

In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for ongoing financial training; not to mention the opportunity to be part of a rapidly expanding business.

How to Apply:

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with the Travel Chapter. Please direct all correspondence and enquiries to the email address above.

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Head of Marketing Communications (& CRM)

Job Type: Full-Time - Salary: Competitive salary offered (DOE) - Location: Bideford, Devon

Overview:

Working for an award-winning travel brand, the Head of Marketing Communications & CRM represents a fantastic opportunity for an ambitious, dynamic individual to join a fast-paced, forward-thinking marketing department based on the North Devon coast.

The Travel Chapter has over 15 brands and with plans to diversify in to other sub-verticals across the industry, you can be assured you won’t have a dull moment in this role. Holidaycottages.co.uk, the flagship brand, is a British Travel Award winner.

The business, though having been around for over 30 years has a real start-up culture, with a rapid growth story and exciting trajectory for the years ahead. Having received Private Equity backing in 2016 to support these ambitious plans, this is a company making strides on a national scale.

With over 200 members of staff, if you thrive in a progressive, marketing-centric, versatile environment then this really represents an exciting career opportunity that doesn’t come along very often in the South West.

The Role:

The ideal candidate will have the experience and ambition to drive forward our communications and CRM strategy and develop our growing list of fantastic travel brands.

Working as part of our marketing team you’ll be responsible for pulling together marketing campaign calendars across our brands and building an understanding of the wants and needs of our customers to ensure we’re reaching them on the right channels, with the right message at the right time.

You’ll work with the in-house team to conceptualise and bring the brands to life across new and traditional channels such as TV, radio, direct mail and outdoor, as well working on our regular marketing email schedule to determine what we communicate and to whom on a regular basis. In addition, there’s a fantastic opportunity for us to continue developing relationships and partnerships with like-minded businesses; matching our core demographics with those of businesses who can add value to our customer proposition.

You’ll be confident in your ability to lead and influence a team, as well as manage a multitude of projects at one time, ensuring you keep on top of all the various moving parts as they happen: we move quickly and you’ll want to as well!

Core Responsibilities:

  • Develop and drive CRM activity to improve both customer acquisition and retention, using a data-driven approach in order to achieve the best results
  • Lead the team to develop and deliver integrated marketing strategies that span across content, email, social, direct mail, PR and offline (TV, Radio, Outdoor, Magazines, Press)
  • Plan, manage and execute a group-wide PR strategy that puts The Travel Chapter at the forefront of the industry for the relevant press and media
  • Manage external agencies and internal stakeholders and team members to deliver the group marketing strategy across our variety of different customer segments ranging from brand awareness campaigns to targeted partnerships
  • Work with the brand, content and design teams to produce creative campaigns that match our customers wants and needs
  • Use data to spot opportunities and quickly respond to these opportunities with the appropriate marketing efforts

Personal Requirements

  • Experience managing people and teams across marketing campaigns from conception through to delivery
  • Experienced in presenting and reporting to board level.
  • Data-driven individual with a superb understanding of CRM and customer segmentation
  • High achiever with outstanding communication skills (both written and verbal)
  • Experience of directly managing budgets and delivering ROI
  • Strong written and verbal communication skills
  • Able to work to tight deadlines and manage a large number of concurrent projects
  • Ambitious with a desire to grow with the role and the business
  • Experience managing campaigns and external agencies, creating stories a writing and creating press releases
  • Experience working across multichannel campaigns, managing internal and external stakeholders

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Job Type: Full-time

Please direct all correspondence to [email protected]

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Full Stack Technical Lead Developer

Location: Bristol

Job Description

If you have a strong background in DevOps and an PaaS environment, this is a great opportunity with a technology driven travel business.

Do you enjoy building awesome software with modern technology that gets used by millions of people? Do you like working as part of a friendly, supportive and high-performing team?

If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group is a technology driven travel business that is supported by a team of industry experts. We are currently building a Centre of Technical Excellence in Bristol, as a satellite to our headquarters in Bideford in Devon.

Our leading brand specialises in holidays across England, Scotland, and Wales.

We have a portfolio of brands that we have either acquired or launched in-house that help give us a wider reach across more travel verticals and geographically. Our brands offer some exciting properties to book in a wide range of destinations, with for example The Big Domain currently offering a choice of holiday homes, villas, ski chalets, and wedding venues.

Who do we need?

A polyglot technologist to join our Centre of Technical Excellence in Bristol. We are looking for someone with deep technical skills in a wide range of modern technologies. Successful candidates should have excellent teamworking skills, and will be operating in a collaborative and fast-paced Agile environment.

We are looking for:

  • 5+ years’ experience in a wide range of full-stack techologies.
  • Solid DevOps experience in a PaaS environment (preferably GCP)
  • A passion for self-improvement and learning new things.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on quality and accuracy.
  • A positive, can-do attitude, and a good team player.
  • Exposure to Agile teamworking practices.

What will you be doing?

  • Taking overall responsibility for the quality, robustness and maintainability of the wider codebase, in conjunction with other senior technical team members (including in our Bideford HQ).
  • Developing technical solutions in a wide variety of languages and technologies, likely to include:
    • Angular.js
    • HTML5 and CSS with LESS
    • .NET Core
    • MySQL
    • Kubernetes
    • Google Cloud Platform
  • Taking full responsibility for the functionality you develop, ensuring that it delivers on the business needs, delights users, is maintainable and is robust.
  • Writing both functional code and automated tests for that code.
  • Peer reviewing work by others on the team.
  • Contributing to a team-wide process of continual improvement.
  • Maintaining and well as creating code.
  • Continually learning new technologies and how to do things better.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Applying:

All applications are strictly managed by our recruitment partner, King Recruit. All applications to be sent to enquiries e-mail address **No agencies**

Job Type: Full-time

Please direct all correspondence to [email protected]

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Full Stack Developer

Location: Bristol

Job Description

If you are an enthusiastic, friendly and driven coder, this is a great opportunity with a technology driven travel business.

Do you enjoy building awesome software with modern technology that gets used by millions of people? Do you like working as part of a friendly, supportive and high-performing team? If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in a new Centre of Excellence in Bristol City Centre you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200+ staff across the UK and a thriving portfolio of 4000+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Who do we need?

A team of enthusiastic, friendly and driven coders to join our Centre of Technical Excellence in Bristol.We are looking for people who either have or are keen to develop deep technical skills in a wide range of modern technologies. Successful candidates should have excellent teamworking skills, and will be operating in a collaborative and fast-paced Agile environment.

We are looking for:

  • Any experience level from recent graduate to 5+ years’ experience for more senior roles.
  • A passion for self-improvement and learning new things.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on quality and accuracy.
  • A positive, can-do attitude, and a good team player.

What will you be doing?

  • Developing technical solutions in a wide variety of languages and technologies, likely to include:
    • Angular.js
    • HTML5 and CSS with LESS
    • .NET Core
    • MySQL
    • Kubernetes
    • Google Cloud Platform
  • Taking full responsibility for the functionality you develop, ensuring that it delivers on the business needs, engages users, is maintainable and is robust.
  • Writing both functional code and automated tests for that code.
  • Peer reviewing work by others on the team.
  • Contributing to a team-wide process of continual improvement.
  • Maintaining and creating code.
  • Continuously learning new technologies and how to do things better.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Applying:

All applications are strictly managed by our recruitment partner, King Recruit. All applications to be sent to enquiries e-mail address **No agencies**

Job Type: Full-time

Please direct all correspondence to [email protected]

Read more

Senior Full Stack Developer

Location: Bristol

Job Description

If you are experienced, enthusiastic, friendly and driven coder, this is a great opportunity with a technology driven travel business.

Do you enjoy building awesome software with modern technology that gets used by millions of people? Do you like working as part of a friendly, supportive and high-performing team? If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group is a technology driven travel business that is supported by a team of industry experts. We are currently building a Centre of Technical Excellence in Bristol, as a satellite to our headquarters in Bideford in Devon. Our leading brand Holiday Cottages specialises in holidays across England, Scotland, and Wales.

We have a portfolio of brands that we have either acquired or launched in-house that help give us a wider reach across more travel verticals and geographically. Our brands offer some exciting properties to book in a wide range of destinations, with for example The Big Domain currently offering a choice of holiday homes, villas, ski chalets, and wedding venues.

Who do we need?

A team of enthusiastic, friendly and driven coders to join our Centre of Technical Excellence in Bristol.We are looking for people who either have or are keen to develop deep technical skills in a wide range of modern technologies. Successful candidates should have excellent teamworking skills, and will be operating in a collaborative and fast-paced Agile environment.

We are looking for:

  • Any experience level from fresh graduate to 5+ years’ experience for more senior roles.
  • A passion for self-improvement and learning new things.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on quality and accuracy.
  • A positive, can-do attitude, and a good team player.

More experienced candidates should have:

  • Experience of a range of technologies, and ideally several from the list below.
  • Exposure to Agile teamworking practices.

What will you be doing?

  • Developing technical solutions in a wide variety of languages and technologies, likely to include:
    • Angular.js
    • HTML5 and CSS with LESS
    • .NET Core
    • MySQL
    • Kubernetes
    • Google Cloud Platform
  • Taking full responsibility for the functionality you develop, ensuring that it delivers on the business needs, delights users, is maintainable and is robust.
  • Writing both functional code and automated tests for that code.
  • Peer reviewing work by others on the team.
  • Contributing to a team-wide process of continual improvement.
  • Maintaining and well as creating code.
  • Continually learning new technologies and how to do things better.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Applying:

All applications are strictly managed by our recruitment partner, King Recruit. All applications to be sent to enquiries e-mail address **No agencies**

Job Type: Full-time

Please direct all correspondence to [email protected]

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Quality Assurance Lead

Location: Bristol

Job Description

If you are a quality assurance expert looking for a new challenge, this is a great opportunity with a technology driven travel business.

Do you enjoy making sure that software used by millions of people delights every one of them? Do you like working as part of a friendly, supportive and high-performing team? If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group is a technology driven travel business that is supported by a team of industry experts. We are currently building a Centre of Technical Excellence in Bristol, as a satellite to our headquarters in Bideford in Devon. Our leading brand Holiday Cottages specialises in holidays across England, Scotland, and Wales.

We have a portfolio of brands that we have either acquired or launched in-house that help give us a wider reach across more travel verticals and geographically. Our brands offer some exciting properties to book in a wide range of destinations, with for example The Big Domain currently offering a choice of holiday homes, villas, ski chalets, and wedding venues.

Who do we need?

A quality assurance expert to join our Centre of Technical Excellence in Bristol. We are looking for someone to work alongside other technologists to help them deliver the best possible software to our users. Successful candidates should have excellent team working skills, and will be operating in a collaborative and fast-paced Agile environment.

We are looking for:

  • 2+ years’ experience of quality assurance in an Agile software development environment.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on detail and accuracy.
  • A passion for learning, a positive, can-do attitude, and a good team player.

What will you be doing?

  • Working with our Quality Assurance Lead in our Bideford HQ to ensure the overall quality of our solutions is of a consistently high standard.
  • Working with business stakeholders (primarily in Bideford) to ensure that requirements are understood and captured in such a way that maximises the chances of success.
  • Ensuring that developers are carrying out best practices to ensure that quality is assured into solutions from the start.
  • Reviewing automated test plans.
  • Creating and executing manual tests.
  • Continually learning new technologies and techniques.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Applying:

All applications are strictly managed by our recruitment partner, King Recruit. All applications to be sent to enquiries e-mail address **No agencies**

Job Type: Full-time

Please direct all correspondence to [email protected]uit.com

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Content Marketing Executive

Location: Bideford, Devon

Job Description:

This is a new opportunity to join a thriving business, positioned as a leading digital holiday cottages business. If you are an ambitious Content Marketing Executive with strong content writing skills and experience of SEO this is most definitely a strategic career opportunity.

Working in the North Devon town of Bideford with 3 beautiful beaches, you can literally have the best of both worlds. The Travel Chapter Group (incorporating holidaycottages.co.uk) is a British Travel Awards winner, With approaching 200+ staff and a growing portfolio of 4000+ properties across the UK. This is an opportunity for you to thrive in a fast-paced, versatile and progressive environment.

You will be positioned within a rapidly growing Marketing team reporting into the Content Marketing Manager with a strong emphasis on tone of voice across multiple brands and organic SEO. Join now and let's grow together.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Your role

The Content Marketing Executive will work as part of the wider Marketing Team in order to develop and implement the Content Marketing Strategy across our portfolio of brands. They will be responsible for championing the brands and work with wider members of the team to ensure all work is carried out in a timely fashion.

Main Responsibilities:

  • Work as part of a team to:
  • Develop the content marketing strategy across the portfolio of Travel Chapter Brands
  • Develop and implement tone of voice guidelines across the brands
  • Develop, understand and implement marketing personas across the brand, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
  • Plan and implement new content ideas and formats from creation through to performance analysis
  • Work with the SEO manager to find and develop new content ideas that will ensure our brands rank for specific keywords
  • Develop and implement a social media strategy across the brands
  • Be responsible for the output of organic media, editing and quality
  • Reporting on outputs using a variety of analytics tools, such as Google Analytics, SEM Rush, Search Console etc.
  • Analyse the performance of yours and others content and make recommendations for future content
  • Work with key stakeholders across the marketing team to deliver a marketing strategy that ensures growth of organic traffic, email database, and bookings for the Travel Chapter group
  • Where applicable, identify and build relationships with like-minded businesses, journalists and customers to improve brand awareness and develop PR relationships
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department

Knowledge, skills and experience required:

Essential

  • Excellent standard of written and spoken English
  • Previous experience working in a marketing environment
  • Good reporting and analysis skills
  • Knowledge of using social media channels
  • Knowledge of content marketing and blogging
  • Ability to write informative and interesting content
  • Confident in networking and building relationships

Desirable

  • Knowledge of SEO and organic traffic growth
  • Previous experience working in the travel sector
  • Experience of managing marketing campaigns
  • Previous CRM experience
  • Ability to write press releases

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Job Type: Full-time

Please direct all correspondence to [email protected]

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Holiday Sales Advisor – Full Time

Job Type: Full Time

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

If you are looking for a new role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned within our Holiday Sales Team and we take 80,000+ bookings a year and cover all aspects of pre-sales (Reservations) and after sales activity (Customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 4000+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE)
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties)
  • Flexible working
  • Free Parking
  • Cycle to work scheme
  • Holiday offer exclusive for staff

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages.

Please direct all correspondence to [email protected]

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Property Manager - Cornwall

The Company:

Holidaycottages.co.uk is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK.

We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Our team is key to our continued success, and as part of our exciting growth plans we’re seeking a highly skilled Property Manager to expand our presence in the beautiful Cornwall region.

Your Role:

We are seeking a professional and customer-focussed Property Manager to be the main contact for a portfolio of properties across the designated region.

You will liaise with our homeowners on all aspects of their properties (from feedback and photography, to pricing and booking performance) to help them maximise their income.

Providing a high level of customer service at all times, you’ll develop strong working relationships with the homeowners to produce positive customer feedback and maintain owner retention.

Your Skills:

Target focused with outstanding communication and influencing skills, you will be methodical and highly organised with the ability to proactively take ownership of your portfolio and build lasting relationships with your clients.

You will be interested in the holiday property industry, happy to keep an eye on all industry developments to maintain our competitive edge, and be comfortable assessing feedback to put into actionable plans for individual properties.

You’ll solve problems calmly, and be happy working on your own initiative.

Experience of account management, particularly in the holiday property industry, is desirable, whilst a full driving licence and the ability to work evenings and weekends as necessary is essential.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business. The package also includes a car.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages.

Please direct all correspondence to [email protected]

Job Type: Full time

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Finance Assistant

Overview of Finance Assistant:

Are you a proactive, positive and flexible Finance Assistant with experience working within a busy finance environment?

You’ll play a key role in supporting and assisting with the company’s day-to-day financial activities, from completing bank, sales and purchase ledger reconciliations, maintaining financial records through to preparing management and year-end accounts.

You’ll be happy responding to customer queries in an accurate and professional fashion, whilst delivering excellent levels of customer service. Working across the business, you’ll liaise with all departments to support your colleagues with their own financial tasks, meaning you’ll get a real, practical feel for how the business works – not to mention the opportunity to develop your skills.

The Travel Chapter Group, incorporating Holidaycottages.co.uk and other holiday cottage acquired businesses, is an award-winning holiday letting company with over 25 years’ experience specialising in quality holiday properties across the UK. We pride ourselves on our extensive and varied portfolio of properties, and always strive to exceed the expectations of our holidaymakers and property owners alike.

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With fast approaching 200 staff and a thriving portfolio of 3400+ properties across the UK. If you thrive in a progressive, marketing centric, versatile and dynamic team environment, this is the career move for you.

Join now and let's grow together.

Your Experience:

  • Excellent organisational skills with the ability to prioritise and multi-task. To ensure deadlines are met and accurate financial records are maintained.
  • Comfortable undertaking a range of financial tasks, you’ll have experience working within a finance or management accounts department with strong numeracy and computer skills and good experience working with Microsoft Excel and computerised accounting packages.
  • You won’t be fazed by the idea of working in a fast-paced environment with changing priorities. The ability to deal with problems in a calm and methodical manner is essential.
  • You’ll be adaptable in your approach, quick to learn (particularly in technical areas) and possess strong communications skills. An industry standard qualification in a finance or accounting subject would be beneficial, but not essential.
  • We want someone who’s genuinely interested in our business, and keen to grow with us as part of our dynamic team; this is a real opportunity for a hands-on, progressive role with a strong team feel.

Your Skills:

  • Experience working within a busy finance or management accounts department.
  • Experienced in a range of finance tasks, including completing bank, sales and purchase ledger reconciliations, preparing management accounts and year-end accounts.
  • Excellent IT skills, comfortable using computerised accounting packages and with good knowledge of Microsoft Excel and Word.
  • Strong numeracy and literacy skills.
  • Strong customer service focus, with a positive, professional and proactive attitude.

The Rewards:

In return, we offer a competitive salary package, pension scheme and holiday offer, with the opportunity for ongoing financial training; not to mention the opportunity to be part of a rapidly expanding business.

If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter.

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

Job Type: Full-time

Please direct all correspondence to [email protected]

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Part Time Holiday Sales Advisor (Variable Hours)

Job Type: Part-time Evening and Weekends

Salary: Competitive market salary offered DOE (Depending on experience)

Location: Bideford, Devon

Overview:

If you are looking for a part-time role this is a unique customer service opportunity to join a vibrant, rewarding and innovative employer!

You will be positioned in the busy reservations team that takes around 50,000 bookings a year and covers all aspects of pre-sales (reservations) and after sales activity (customer services).

Working in the stunning North Devon town of Bideford with 3 beautiful beaches, you can expect to work for a British Travel Awards winner for excellence in customer service. With approaching 200 staff and a growing portfolio of 3400+ properties across the UK. If you thrive in a fast-paced, versatile and exciting team environment, this career move could be your best one yet!

We value our staff which is why we offer a comprehensive training and support program to ensure you can confidently deliver our market-leading approach.

Main Duties/Responsibilities

  • Within the role of reservations and customer services, you will join a dedicated team of holiday experts who skilfully guide and assist customers in finding their perfect holiday cottage. * Full training is provided
  • You will use a variety of channels from taking calls, to email and on-line live chat services
  • In providing excellence of customer service, you will offer support and assistance once guests have booked.
  • Effectively sell holidays to holidaymakers and convert leads.
  • Handle enquiries quickly to be more efficient.
  • Add perceived value to clients choosing our business.
  • Negotiation skills; Work through with clients to get the best price.

Essential and desirable criteria

  • Good telephone experience and an ability to speak confidently with customers.
  • Good interpersonal and team based skills.
  • MS Office skills and experience with responding to emails in a business environment.
  • Experience of working within the travel and leisure industry.
  • Experience in a sale based environment.
  • Proven customer service experience within a relevant role, gained within a customer focused environment, e.g. office or contact centre, retail or hospitality sector or similar.

The Rewards:

  • Competitive salary offered (DOE).
  • Pension scheme and holiday offer (including an annual holiday allowance to experience our properties).
  • Flexible working.

How to apply:
If you possess the experience, passion and attitude to make this role a success then we would love to hear from you. Please send your CV with covering letter to [email protected]

King Recruit is working in partnership with holidaycottages.co.uk. Please direct all correspondence and enquiries to the email address above.

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Senior Agile Project Manager

Job Description

Do you enjoy solving complex problems, optimising processes with industry best practices, and building great relationships with people? If so, we would love you to help us create and deliver outstanding digital services to hundreds of internal users, thousands of property owners and millions of holidaymakers.

Who are we?

The Travel Chapter Group is a technology driven travel business that is supported by a team of industry experts. Our headquarters are in Bideford in Devon and our leading brand holidaycottages.co.uk specialises in holidays across England, Scotland, and Wales.

We have a portfolio of brands that we have either acquired or launched in-house that help give us a wider reach across more travel verticals and geographically. Our brands offer some exciting properties to book in a wide range of destinations, with for example The Big Domain currently offering a choice of holiday homes, villas, ski chalets, and wedding venues.

Who do we need?

An experienced Agile Project Manager to support, facilitate and manage our fantastic technical teams in Bideford. We are looking for someone with excellent teamworking skills, who has a thorough understanding and experience of Agile project management practices, is good at managing competing demands, and who has a solid background in technology.

We are looking for:

  • Demonstrable experience working with technical teams in an Agile environment.
  • Proven quality experience in an Agile PM (or Scrum Master, or equivalent) role.
  • High EQ, with the ability to understand and manage the issues facing both team members and senior management.
  • A broad experience of technology, particularly web-based software systems.
  • The ability to effectively prioritise when under pressure.
  • Strong analytical and problem solving skills.
  • Excellent written and verbal communication skills.
  • A focus on quality and accuracy.
  • A willingness to learn, a positive, can-do attitude, and a good team player.

The ideal candidate will have a hands-on technical background, for example as a developer, but this is not necessary.

What will you be doing?

  • Ensuring that technical teams are consistently delivering high-value output to the business, aligned with the business goals.
  • Implementing and sustaining Agile best practices across multiple teams.
  • Tracking progress against targets and reporting clearly and effectively to all stakeholders.
  • Troubleshooting issues throughout the team.
  • Ensuring quality engineering principles and processes are adhered to by all team members to deliver unfailingly high quality output.
  • Continuously improving all aspects of team performance, both on a personal and group level.
  • Proactively communicating with senior stakeholders in a regular and timely manner.
  • Maintaining a positive and gracious manner.

What do you get?

  • Competitive salary
  • £300 per year towards a holiday booked through one of our brands.
  • 25 days holiday per year.
  • Childcare Vouchers, Cycle to Work Scheme.
  • A relaxed, friendly work environment.
  • Time for training and self-improvement.
  • Highly effective, motivated and supportive team members!

Job Type: Full-time

Please direct all correspondence to [email protected]

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SENIOR CONTENT MARKETING EXECUTIVE

The Senior Content Marketing Executive will work as part of the wider Marketing Team in order to develop and implement the Content Marketing Strategy across our portfolio of brands. They will be responsible for championing the brands and work with wider members of the team to ensure all work is carried out in a timely fashion.

Main Responsibilities:

  • Work as part of a team to:
    1. Develop the content marketing strategy across the portfolio of Travel Chapter Brands
    2. Develop and implement tone of voice guidelines across the brands
    3. Develop, understand and implement marketing personas across the brand, understanding key touchpoints within each customer persona’s journey in order to develop highly targeted, specific content
    4. Plan and implement new content ideas and formats from creation through to performance analysis
    5. Work with the SEO manager to find and develop new content ideas that will ensure our brands rank for specific keywords
    6. Develop and implement a social media strategy across the brands
  • Be responsible for the output of organic media, editing and quality
  • Reporting on outputs using a variety of analytics tools, such as Google Analytics, SEM Rush, Search Console etc.
  • Analyse the performance of yours and others content and make recommendations for future content
  • Work with key stakeholders across the marketing team to deliver a marketing strategy that ensures growth of organic traffic, email database, and bookings for the Travel Chapter group
  • Where applicable, identify and build relationships with like-minded businesses, journalists and customers to improve brand awareness and develop PR relationships
  • Take on any other responsibilities that would be reasonably expected of you as required across the marketing department

Knowledge, skills and experience required:
Essential

  • Excellent standard of written and spoken English
  • Previous experience working in a marketing environment
  • Good reporting and analysis skills
  • Knowledge of using social media channels
  • Knowledge of content marketing and blogging
  • Ability to write informative and interesting content
  • Confident in networking and building relationships

Desirable
  • Knowledge of SEO and organic traffic growth
  • Previous experience working in the travel sector
  • Experience of managing marketing campaigns
  • Previous CRM experience
  • Ability to write press releases

Please direct all correspondence to [email protected]

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Performance Analyst – Head Office

Your role:

Monitor and analyse our own booking data to inform and develop our own strategies to maximise occupancy and revenue, responding to changes as required within appropriate lead times. Evaluate the results of our performance related activities, reporting learnings and suggestions for future work. Communicate pricing strategies to key stakeholders inside and outside of the business. Proactively identify risks and opportunities within our internal business operations and the marketplace and taking action to mitigate or maximise them accordingly to optimise profitability.

Knowledge, skills and experience required:
Essential

  • Strong numeracy and literacy skills, with an analytical mind.
  • Excellent communication skills, in written and spoken English, including the ability to present ideas to staff and owners.
  • Proven experience of extracting, manipulating and producing meaningful insights for a variety of audiences
  • Excellent IT skills, comfortable using computerised systems and with advanced knowledge of Microsoft Excel and Word.
  • Strong commercial and business acumen.
  • Excellent attention to detail.
  • Adaptable – flexible in approach and quick to learn, particularly in technical areas.
  • Strong interpersonal skills, with the ability to work with people at all levels.
  • Ability to function well in a fast-paced, demanding and changeable environment.
  • Ability to solve problems in a calm and methodical manner and use own initiative.
  • Strong customer service focus, with a positive, professional and proactive attitude.
  • Well organised, with the ability to prioritise, multi-tasking and effectively meet deadlines.
  • Possess a full clean UK driving licence.

Desirable

  • Qualified to degree level in a Mathematical or Sciences subject (or equivalent).
  • Experience of working within the travel or leisure industry.
  • Experience working in the big data sector, or with large data sets to provide proactive recommendations to the wider company.
  • Experience working in a yield, pricing or commercial role.

The Rewards:

In return, we offer an attractive salary package, pension scheme, and holiday offer (including an annual holiday allowance to experience our properties), along with the opportunity to be part of a progressive and rapidly expanding business.

How to Apply:

If you possess the experience, passion and attitude to make this exciting role a success we’d love to hear from you. King Recruit is working in partnership with Holiday Cottages. Please direct all correspondence to [email protected]

Job Type: Full time

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