Customer Service Advisor

Closing date

Monday, August 22, 2022

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Employment type

Part time

Salaried Part Time (3 days per week, Mornings & Weekends)

Hours of work
  • 16.5 hours per week, 3 days per week, shifts Monday to Sunday.
  • Weekday morning shifts are from 9am - 3pm.
  • Weekend shifts range between the hours of 9am – 8pm.
  • Hours are planned by a rota a month in advance.

Location

South West

Bideford

About us

We're Travel Chapter. We are a market leader in self-catering holidays.Having evolved from a small South West holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok! We learn from it and adapt, remembering to stay curious and never stop evolving.

Your next chapter

If you’re ambitious and have great people skills with a friendly approach, we think you’d fit right in. Along, with our people, delivering a fantastic quality customer experience is at our core. If your experience is in Customer Service and you’re passionate about exceeding customer expectations and delivering an exceptional service, it’s time to start your Travel Chapter journey with us.

What's in it for you

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

  • 25 days’ paid holidays plus bank holidays (pro rata)
  • A day off for your or a loved one’s birthday
  • £500 paid towards a holiday of your choice
  • A paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
  • Great social events - we are well known for our Christmas parties!

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

What will I be doing?

You’ll be joining our fast paced, multi-site, customer-facing company who strive to maintain high standards for our customers. We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting. You’ll need to be a quick learner, who is able to adapt to changing situations and able to respond professionally to customers in a timely manner.In this role you will support customers through their booking journey with us. You will also be first point of contact for investigating and solving customer issues in a responsive, sensitive, calm and professional manner using a range of communication channels including phone, email, live chat, social media. To succeed in this role, you will need to be driven and adaptable to performing different contact centre duties when required, to support the needs of the business.

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