Homeowner Account Manager

Closing date

Friday, October 28, 2022

Apply now

Employment type

Full time



West Scotland

About us

We're Travel Chapter. We are a market leader inself-catering holidays. Having evolved from a small South West holiday lettingagency to a UK network of travel brands, we pride ourselves on delivering thevery best service to our customers and property owners alike. Along the way,we’ve nurtured a caring and collaborative culture that drives us forward andkeeps our team inspired and motivated every day. We are passionate about whatwe do, and we like to have fun whilst doing it. We take a common-sense approachto getting things done. We get things wrong at times and that’s ok! We learnfrom it and adapt, remembering to stay curious and never stop evolving.

Your next chapter

If you’re ambitious and love building and developing relationships with property owners, then you’d fit right in. If you’re data led, eager to learn and good at creating and maintaining quality relationships, we’d love to hear from you. We offer a flexible working environment where you can take advantage of that essential remote ‘thinking time’, as well as time out on the road meeting with owners and exploring the beautiful places we live. Work location would be working from home and covering the North West and Scotland area.

What's in it for you

Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well. These include:

  • 25 days’ paid holidays plus bank holidays (pro rata)
  • A day off for your or a loved one’s birthday
  • £500 paid towards a holiday of your choice
  • A paid day to volunteer with a charity of your choice
  • Friends and family discount scheme
  • Life assurance for your peace of mind
  • Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
  • Great social events - we are well known for our Christmas parties!

Diversity is key to our success, and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.

What will I be doing?

You’ll be joining our Property team, whose main responsibility is to increase the number of bookings and revenue for each of our properties every year. This role is the perfect opportunity to create, maintain and improve a quality relationship with each of the owners in your portfolio. You will help to improve the quality of the portfolio and the quality of our earnings by working with other internal teams to gain a deeper understanding of how to maximise performance. If you have great account management experience with a results-driven ambition to understand data, then this is a great fit for you! You should be motivated to ensure targets are met by identifying desirable features and working through any barriers that prevent us generating bookings. You should also have good property knowledge and a good geographical knowledge of the area with which you are aligned.

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