Written by

Sam Thomas

February 27, 2024



Celebrating 10 years of exceptional customer service

Here at Travel Chapter, we’re a leading provider of UK holiday accommodation and have recently been awarded the prestigious Feefo platinum service rating – a recognition that highlights our commitment to excellence in customer service for a fantastic tenth year in a row. 

This accolade is a testament to the dedication and hard work of the Travel Chapter team in ensuring that every guest receives a great experience from the moment they start planning their holiday to the moment they return home.

Since 2014, Feefo, a leading global customer review platform, has collected genuine, verified reviews from customers, giving businesses real insight into their performance and allowing customers to make informed decisions. Achieving the platinum service rating from Feefo is no easy feat, as it requires consistently high customer feedback scores over a set period of time. This recognition demonstrates our commitment to providing exceptional service and creating unforgettable holiday experiences for our guests.

The team at Travel Chapter is thrilled to have received this prestigious award, which serves as a validation of our efforts for both customers and homeowners alike. By listening to feedback, addressing concerns, and continuously working to improve, the team has been able to earn a reputation as a trusted, platinum service provider for the fifth consecutive year.

Feefo only awards platinum status to businesses who achieve a Gold Standard for 3 years running. During 2023, Travel Chapter received over 30,000 reviews with an average rating of 4.8/5.0.

Nick Emmerson, Customer Services Director at Travel Chapter said: “Another fantastic triumph for the team to be recognised with the Feefo Platinum Trusted Service award. Across the team, everyone has worked extremely hard all year and it’s well deserved for the team to be recognised in this way.”

James Starkey, Chief Operating Officer at Travel Chapter also commented, saying: ‘Incredible work from everyone across our Customer Services team and wider business to win the Platinum Service award once again. I am excited as to where we can take our service levels as we introduce new technologies and harness their potential alongside our excellent, award-winning team.”

Jayne McClure, Travel Chapter’s CEO, also added: “I am extremely proud of the team for their achievements in being recognised as a Feefo platinum award winner once again. Our team is at the heart of everything we do here at Travel Chapter, and I know we always do our best to help our homeowners and our guests whenever we’re needed.

“I know how hard the job can be at times, especially when things don’t go to plan, which obviously does happen from time to time, but that is when the team are invaluable and there is always a friendly person at the end of a phone when you need us.”

Congratulations to the entire team at Travel Chapter for this brilliant achievement – here's to many more years of creating unforgettable holiday experiences for customers across the UK and Ireland!