Written by

Sam Thomas

February 7, 2020



holidaycottages.co.uk is awarded platinum status by customer review platform Feefo

Here at holidaycottages.co.uk, we are delighted to have been recognised for our outstanding customer service by receiving a Feefo Platinum Trusted Service award.

This accolade, new for 2020, is awarded to companies who go above and beyond when it comes to delivering excellent customer service and honours those who have sustained a gold standard of customer experience for at least three years. This achievement is no mean feat and ensures companies with this platinum status stand out against competitors.

“The Trusted Service award has always been about recognising companies that truly excel,” said Steph Heasman, Director of Customer Success at Feefo. “Our new Platinum award is about consistent achievement by a business of any size that uses Feefo to provide outstandingly high levels of customer experience."

Director of Customer Experience & Web at holidaycottages.co.uk, James Garnett, said: “Receiving the Feefo platinum service award is a fantastic achievement. The award recognises the hard work and effort across all of our teams who, together with our property owners, deliver a seamless guest experience, highly rated by our customers year on year.

“We strive for continuous improvement in our service programme and I hope this award further reinforces to anyone looking to engage with holidaycottages.co.uk that we’re the right choice.”

In addition, our current rating is 4.7 out of 5 on Feefo, which is above the 4.5 minimum rating required for the gold award. Receiving positive reviews from customer feedback platforms such as this one within the travel industry is invaluable to our growth.